Last updated: July 2026
Changed your mind?
Under UK consumer law, you have 14 days from receiving your order to let us know you’d like to return it for a refund, and a further 14 days to send it back. Just email hello@brunobomp.com first so we know it’s coming.
Returned items should come back unused and in the condition you received them. You cover the cost of return postage unless the item was faulty or we sent the wrong thing. We recommend using a tracked service, as we can’t refund items that don’t reach us.
Faulty, damaged, or wrong item?
If something arrives damaged, faulty, or it’s not what you ordered, email us at hello@brunobomp.com within 14 days of receiving it, ideally with a photo. We’ll put it right — a replacement or a full refund including postage, whichever you prefer.
How refunds work
Once we’ve received your return (or sorted a faulty item), we’ll refund you via your original payment method (PayPal) within 14 days. Refunds cover the price of the item; original postage is refunded too if the item was faulty or incorrect.
Things we can’t refund
- Digital music — our recordings are sold and delivered through Bandcamp, which has its own terms; this policy covers physical merch only.
- Personalised or made-to-order items, unless they’re faulty.
How to start a return
Email hello@brunobomp.com with your order number and what you’d like to do. We’ll reply with where to send it and sort everything from there.
Nothing in this policy affects your statutory rights under UK consumer law.